We currently ship only within the 48 contiguous United States. International shipping is not available. Orders to locations where additional fees may apply (such as U.S. islands) may be denied or may require the customer to pay extra fees for processing.

No, we do not offer international shipping at this time.

Products ship directly from our manufacturers, who select the best carrier for each order. We use both small parcel carriers (such as UPS and FedEx) and LTL (Less Than Truckload) freight/common carriers for larger items. LTL deliveries include curbside service with liftgate: pallets are placed on your driveway or sidewalk, but carriers do not assist with final placement or unpacking. For details, see our shipping/delivery policy.

Processing times vary by manufacturer and product availability, which is listed on each product page. After shipping, small parcel deliveries typically arrive within 4–7 business days, while LTL freight deliveries may take 6–15 business days, depending on location. Custom or made-to-order items may require additional processing time.

Yes, all orders placed with Garden-Fountains.com include free shipping within the contiguous United States.

Once your order ships, you will receive an email notification with shipping and tracking information. For LTL freight, the carrier will contact you to schedule a delivery appointment.

If you have not received your order, please contact our Customer Care team at 800-920-7457 or customercare@garden-fountains.com.

For detailed information, please refer to our return policy page.

Inspect your shipment upon arrival. If you find any damage, note it on the delivery slip and contact our Customer Care team within 24 hours. You may be asked for photos and to retain the damaged item and packaging for inspection. Reach us at 800-920-7457 or customercare@garden-fountains.com.

We accept Visa, MasterCard, Discover, and American Express.

Yes, all payments are processed securely, and we never retain your credit card information.

We offer our own gift cards for purchase and use on our site. We do not accept external gift cards such as Visa gift cards.

No, we do not currently accept these payment methods.

We do not accept digital wallets at this time.

Your information is protected by industry-standard security protocols. We do not store payment information. See our privacy policy for more information.

Place your order online or contact Customer Care at 800-920-7457 or customercare@garden-fountains.com.

Orders are processed quickly. Changes may incur restocking fees; see our policy page for details.

Contact Customer Care to request cancellation. Canceled orders may be subject to restocking fees.

Your account is created automatically with your first order. Our system uses multi-factor authentication and does not require passwords.

No password is required; access is managed via multi-factor authentication.

We do not retain payment details. To update your account profile, contact Customer Care.

We are an online-only store and do not have a physical location or showroom.